Do you provide pick-up/ drop-off service?
We provide free pick-up and drop-off service between Iki airport and all piers to the hotel. (Reservation needed)
From what time can I do check in?
You are able to check in from 3 pm to 6:30 pm. If you arrive earlier than 3 pm, we could store the luggage for you.
What should I do if I am arriving later than I expected or during midnight?
You could check in anytime as you like. However, dinner last order is 8 pm. If you have booked dinner at the same day but show up later than 8pm, we may not be able to serve your dinner. Since our main entrance would be closed from 1am to 5 am, if you are arriving later than 12 am, please contact us in advance. Tel: 0920-43-0770
Could I deside to add on dinner on the same day?
If you would like to add on dinner during your stay, please let us know through email or call a day before. TEL: 0920-43-0770 ; Email: email@example.com
Any choices other than Japanese Kaiseki?
You are able to choose Teppanyaki for dinner if you are staying more than 2 night
Any stores inside/ near the hotel?
We sell Iki local products and souvenir in the lobby.
Any smoking areas?
There are 2 smoking areas in the building. Pleae let our staff know your need during check in so that we could show you the way.
Is this a barrier-free hotel?
Sorry, we are not. Elevator is available in the hotel yet all rooms have level difference at the entrance.
Do you provide kid meals?
Omurice (Japanese Omelette Rice) is available from lunch.
Any age restriction for using public bath?
We provide baby bathtub for children in diapers. Please request while check in.
I am celebrating birthday during my stay, any special service?
We could prepare 4.7 birthday cake (2,600 yen+tax) and flower bouquet (4,000 yen+tax) for your birthday celebration (Request in advance needed) Tel: 0920-43-0770 ; Email: firstname.lastname@example.org
【If you ask for the service】Please let us know where and when would you like to bring out the cake (in restaurant or in room), type of cake you prefer, message and how many candles you would like to have on your cake
For birthday cake, please request at least 1 day before your stay; for flower bouquet, please request at least 3 days before your stay.
Doy you have TV inside suite?
Yes, all rooms are with TV
Any rooms available for more than 2 adults?
Yes, all 12 rooms could fit more than 3 adults
Could I request to have meals in my room instead of in the restaurant?
We could only serve your meals inside restaurant.
Is landury service avalible
Sorry we do not have landury service
Wha is the type of hot spring?
The spring water is sodium chloride. While it contacts with the air, its color will turn into gold due to the high content of iron.
Any recommended sightseeing spots around Iki?
Iki is full of nature and shrine. We recommend Saruiwa, Tatsunoshima Island and Kojima Shrine. You could get more info from here
Do I need to book the parking lot in advance?
You do not need to book in advance
Any amenities and beds for babies?
Yes we do provide baby bed, baby car and diaper pot on your request
Is baby highchair available in restaurant?
Yes it is available. Please contact our staff since the number is limited
Any dress code during the stay in hotel?
There is no dress code inside the hotel area, including restuarant, library and bar. We also prepare Japanese indoor clothes for each guest. Please feel free to change into it or your casual clothes to enjoy all facilities during your stay.
Is bicycle rental service available?
Sorry we do not offer the service. But there are bicycle rental service in Iki. Pleas let our staff know so that we could help reserve for you.
Is free WiFi available inside hotel?
Yes we do provide FREE WiFi service in all rooms and every facility.
Could you book the taxi for guests?
Yes we could help you to book a taxi. If you also want a pick-up service on the way back, please let our staff know about that.
Could I bring my own wine inside the restuarant?
You are welcomed to bring wine into your own room, no corkage fee will be charged. If you would prefer to enjoy your own wine/ drink during the dinner in restaurant, corkage fee is 5,000 yen (tax included) per bottle
Which rooms come with bathtubs?
All 12 rooms come with open-air bathtub
Could I send my baggage to you before the trip?
Yes, please send it with the message of the date you’re going to stay.
What is the risk and health management in the hotel?
To prevent COVID-19, all of our staff are asked to pay extra attention to their health condition. All of the staff are wearing masks during service, and asked to wash hands before serving.
Restaurant, main entrance and many more places are placed with hand sanitizer, please use it to sanitize your hands before entering any facilities. If you have any symptoms of COVID-19 include fever, cough, or any other symptoms, please let us know during your stay.
Thank you for your cooperation.
Could I use GO TO cupons?
Yes, you are able to use the GO TO cupons
Any spa in the hotel?
Yes, we have KAIRI SPA inside the hotel
Could I know more about the fitness gym?
・Opening hour: 06:00～24:00
・Last in: 23:00
・Fee : FREE
・Age Restriction: Only guests above 16 years old
※For safety reason, anyone under 16 are not allowed to use it even with the guidence of adults